In March, 2017, Movitel – the largest service provider in Mozambique had troubles monitoring 3 nodes OUT from a server of ONMSi system, and some of the other nodes were also unstable. Each node was responsible for tracking 24 cable lines which provide the transmission to the customers. As a reason for the incident, the quality of Movitel telecom network could be declined, and took time as well as many resources to overcome.
At that time, Movitel and COMIT did not remain any service level agreement. However, facing up with the emergency of customer, COMIT, with the spirit of “Devotion to customer”, immediately formed a support team to help Movitel solve the problem. With extensive experience in telecommunication testing and measurement, very soon, COMIT’s technical experts found the solution that examined, then re-enumerated the monitoring status of each node, and defined which error could be occurred. The Team worked hardly and continuously in three weeks notwithstanding time zone difference, poor connection, no days off, staying up late, waking up early…The problem of Movitel was solved quickly, all the nodes worked smoothly to track and ensure the transmission of the network.
Moreover, that was not even where the “Devotion to customer” spirit stopped. After helping the customer troubleshoot the emergency incident, COMIT provided free advanced training courses for Movitel engineers on issues when using the products and solutions.
"Devotion to customer" is one of the core values of COMIT since establishment, and despite any difficulties, customers can trust that COMIT will always be together to find solutions.