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Communications Industry's Stories

[Communications] - COMIT - Viettel: Developing Radio Frequency (RF) Testing Solution for Viettel’s Worldwide Networks

Story 1

- Problem: Monitoring radio frequency (RF) signal deviation without stopping base stations. The shutdown of base stations would impact to QoS significantly and take time as huge number of base stations.

- Solution: Engineers of COMIT and Viavi developed a solution that was based on Viavi CellAdvisor and with new features: i) to test RF signal via air interface and 3GPP TS 25.141 standard; ii) to store multiple test results.

- Results: The solution helped Viettel save time and costs in testing its thousands of base stations in Vietnam and is also applied in other Viettel networks.

[Communications] - QoS Benchmarking for Top 3 Mobile Operators in Cambodia and East Timor

Story 2

- Problem: Metfone and Telemor wanted to benchmark their QoS among Top 3 Mobile Operators in Cambodia and East Timor in order to define their competitive service level and to optimize their coverage/service quality. The benchmarking was requested for voice and data service, GSM and WCDMA, QoS KPIs (CSSR, DCR, MOS, etc.) and Coverage KPIs (RSCP, EcNo, RxLev, RxQual, etc.).

- Solution: COMIT deployed 3 benchmarking systems with 45 Nokia test mobiles, 9x 3G data cards and Keysight Nemo Outdoor Drive Test systems. The project was implemented in 3 months and mobilized 2 Project Managers, 9 Field Engineers and 8 RF Engineers.

- Results: COMIT benchmarked and delivered sophisticated benchmarking reports those consist of a lot of useful information and data for its quality control and optimization.

[Communications] - COMIT - Ericsson: Helping Ericsson to Optimize Its Customer’s Network

Vietnamobile – an Ericsson’s customer, would like to widen 4G technology in Central and Southern of Vietnam. COMIT is the only partner who can provide full-life cycle RAN Optimization, was invited by Ericsson to support them in this project. The scope of work covered drive test, data collection, data analysis, change recommendations, change implementation, OSS KPIs optimization, hardware-faults fix, KPIs monitoring, license, feature, parameter sweeping, audit after optimization and reports. At the beginning of the project, most of KPIs (Key Performance Indicator) were negative.

Due to strict timeline, COMIT engineers had worked under high pressure continuously in 2 months without any days off, even weekend or holidays.

Results:

- KPIs were met.

- Successfully implemented 256 QAM DL / 64 QAM UL helping boost the speed of Vietnamobile network and improve customer experience.

- Balanced the load between U900-L900, which helped optimize the flow of data between the 3G-4G technologies, also helped customers stay on top of the speed of internet.

- Increased 350% of 4G traffic (3G remained stable).

- Detected 13 outside noise areas which affected Vietnamobile network quality.

Story 3

[Communications] - Digital Transformation: Providing Mobile Money Solutions to Movitel (Mozambique)

Story 4

Now processing over $1.3 billion a day, the mobile money industry added a record 143 million registered customers in 2018. Mobile money has evolved into the leading payment platform for the digital economy in many emerging markets. Movitel - one of the biggest service providers in Mozambique has deployed mobile money to their millions of subscribers. COMIT/COMVIVA has been providing the solutions for Movitel since earlier 2019.

This is a project under a global agreement between Viettel (mother company of Movitel) and COMIT/COMVIVA for deploying mobile money solutions to Viettel networks worldwide.

[Communications] - AI & IoT: Providing Artificial Intelligence-driven automated marketing to Viettel

Story 5

Viettel - is recognized as one of the top telecom service providers in Vietnam and Southeast Asia and joins top 100 enterprises in the world. In Vietnam, their number of subscribers reached 60 million in 2017 (counting for 46.7% of total Vietnam telecom subscribers). With their huge data, and as the leading service provider in Vietnam, Viettel always leads the market with new technology application. In 2018, Viettel decided to apply artificial Intelligence in monitoring their big data, creating and running marketing campaigns.

COMIT and its partner - Flytxt (one of the fastest growing developers of software in the rapidly growing fields of artificial intelligence, analytics and marketing automation) was chosen to deploy this project with the solution: Neon DX. NEON-dX allows Viettel to gain an even deeper understanding of its customers with insights so that Viettel can send micro-segmented and personalized offers that reflect the customer’s contextual needs and interests in real-time. This ensures customers get the best service across all channels and help Viettel maintain a leading position when it comes to customer engagement.

[Communications] - Anti Spam solution: Providing anti-SMS-spam solutions for VinaPhone

Story 7

The problem of spam has become a pressing issue, this has caused inconveniences to consumers and led to reduce the service quality of telecom operators. In Vietnam, reports showed that in 2016 there were hundreds of millions of spam messages delivered to end users, in which VinaPhone accounted the highest rate of 58.5%. Therefore, the customer gave COMIT an urgent mission of preventing the spam in the shortest time to increase their service quality and image in consumers’ eyes and government authorities. COMIT engaged Enghouse – a leading Canadian based software and services company to apply their anti-spam solution to solve the problem. The Anti-spam system has been successfully deployed and worked effectively. COMIT experts and counterparts had to work 24/7 during the entire project, despite of national holidays and lunar new year period.

[Communications] - Assuring QoS/QoE with the Deployment of an Optical Network Monitoring System in Movitel (Mozambique)

Story 8

In early 2015, Movitel had possessed the largest mobile infrastructure in Mozambique, of which, the optical backbone played a critical role. The network expansion over the 2nd largest country in Africa raised big challenges to Movitel in maintaining the quality and connectivity of its optical network, and through that, to assure the QoS/QoE of its service delivery. COMIT’s engineers spent a few months in Mozambique and deployed successfully an Optical Network Monitoring System based on Viavi’s solution. The system has helped Movitel shorten the troubleshooting time, forecast the quality decline of optical links and initiate preventive solutions. It has also helped Movitel manage its resource more efficiently upon useful statistics and data generated.

[Communications] - Perfect After-Sales Service

In March, 2017, Movitel – the largest service provider in Mozambique had troubles monitoring 3 nodes OUT from a server of ONMSi system, and some of the other nodes were also unstable. Each node was responsible for tracking 24 cable lines which provide the transmission to the customers. As a reason for the incident, the quality of Movitel telecom network could be declined, and took time as well as many resources to overcome.

At that time, Movitel and COMIT did not remain any service level agreement. However, facing up with the emergency of customer, COMIT, with the spirit of “Devotion to customer”, immediately formed a support team to help Movitel solve the problem. With extensive experience in telecommunication testing and measurement, very soon, COMIT’s technical experts found the solution that examined, then re-enumerated the monitoring status of each node, and defined which error could be occurred. The Team worked hardly and continuously in three weeks notwithstanding time zone difference, poor connection, no days off, staying up late, waking up early…The problem of Movitel was solved quickly, all the nodes worked smoothly to track and ensure the transmission of the network.

Moreover, that was not even where the “Devotion to customer” spirit stopped. After helping the customer troubleshoot the emergency incident, COMIT provided free advanced training courses for Movitel engineers on issues when using the products and solutions.

"Devotion to customer" is one of the core values of COMIT since establishment, and despite any difficulties, customers can trust that COMIT will always be together to find solutions.

Story 9

[Manufacturing] - MES Implementation - ATS Global's solutions for CARLSBERG

Results:

Sales increase by 1.5% due to improved demand response
The increase in gross margin of 1.2% on instant and accurate data at the most profitable type of packaging
The decrease of downtime from 28 to 13% on all lines
The decrease of loss from 1.6 to 0.72% on material for cans
15% efficiency improvement in bottling line

[Manufacturing] - Integrating QMS into Robotic Welding and Painting Process in a Leading Car Manufacturer with ATS Global's solutions

Purpose

Perfect robotic welding and painting process
Automated self-correction manufacturing and quality process
High quality assembly weld with no defects

Project Scope

Automated validation for the quality of welding and painting processes
Enable manufacturing traceability for each component and system
Create a centralized repository for attribute and dimensional data

Solution Approach

Capture all the data generated, no matter the type or source
Comprehensive analysis of existing equipment and QMS, producing actionable reports
Used ATS ADOS – Smart Manufacturing & Industry 4.0 Suite
Design to roll-out ownership of integrated robotic manufacturing

Results

Streamlining data to a central data location
2% improvement in overall quality of robotic operations
Enable the robotic stations for Smart Digital Transformation
10% Reduction in scrap rate due end-to-end traceability

Systems, Tools & Services Expertise

ATS ADOS
ATS BUS
ATS Inspect
ATS CM4D
24/7 Support Services

[Manufacturing] - Digital Blueprint Consultancy for a major OEM in Indonesia - ATS Global's solutions Purpose

Purpose

To create digital roadmap for customer
Define a step by step approach to reach digitalization

Project Scope

Map out new processes for digitalization
Create digital blueprint for the four manufacturing pillars
Identify digital roadmap for step-by-step implementation

Solution Approach

Carry out process mapping based on lean six-sigma approach
Carry out FMEA to identify potential exception under digitalization in focus
Drill down to detail process map to create digitalization input/output for processes
Collate requirements to form Digital Development Map and identify projects to achieve them
Study the impacts of projects to calculate ROI for justification

Results

Clear customer understanding of the virtual representation of their physical processes
Ability to prioritize digital development incentives based on potential ROI
Create digital culture among core teams involved

Systems, Tools & Services Expertise

Lean Six Sigma
Smart Industry Readiness Index

[Manufacturing] - Connectivity solutions of HMS Networks for an Australian F&B company – Dairyworks

Dairyworks source high quality, bulk cheese and butter from local South Island suppliers and package it into consumer products for supermarkets, convenience stores and other retail outlets throughout New Zealand and Australia.

Dairyworks acquire the weight data for reports in real time from a numbers of checkweighers in throughout the factory. Some applications required local PLCs to know product weights for process indication and control. Dairyworks use the Modicon M340 PLC for automation and data control.

This unit is, a powerful and versatile PLC however did not have native support for the ASCII protocol over Ethernet TCP/IP.

Dairyworks solution was to use an eWON 500 to get weight data from all of the checkweighers over the Ethernet TCP/IP connection. We used the eWon script to control/report status of data connections, receive and reformat weight data, tag and store in eWON memory.

The PLC, using Modbus TCP, reads and writes to the eWON memory to get the data it needs and control and test data connections.

The solution is simple, rather inexpensive and has proved reliable. It allows data to be shared on PLCs and HMIs allowing the operators live access to meaningful graphically presented production data.

[Manufacturing] - Quality Assurance for TOYOTA - ATS Inspect solutions

The Toyota Quality Division involves vehicle inspection cells, including drum test, wheel alignment, shower and Customer Satisfaction. Toyota’s objectives were to record and report every single defect, in real time, and alert Quality Managers when serious issues arise by email and SMS.

The ATS Inspect system works as follows. When a vehicle enters the inspection cell, the operator scans the barcode VIN (Vehicle Identifier Number). This vehicle then appears on the system. The Quality operator inspects the vehicle and records any defects found in ATS Inspect using a touch screen.

Any vehicle with defects that cannot be repaired in the Inspection Station is moved to the Hanedashi area (repair area). When the vehicle enters the repair cell, an operator scans the barcode VIN again. ATS Inspect then displays a list of all defects recorded for that vehicle. When rectified, the operator uses ATS Inspect to record that the defects have been repaired.

Real Time Reporting:

A key benefit of ATS Inspect is its ability to feedback information to operators and management alike in real time. The ATS Inspect database structure allows for reporting in any form required. This means that management can review the defect trends and prioritize resources accordingly while the operators can drill-down into the information to see exactly where problems are occurring.

Using ATS Inspect, Toyota has achieved the following:

A continuing reduction in the number of average defects per month from ± 20.000 to ± 5.000, and dropping
Removed all paper in the Quality Control Division
Reduced the number of resources involved with quality data gathering and reporting (retrained and moved in organisation)
Real time feedback on issues

[AI] - Easing Congestion for Over 1,600 Workers: Thanh Hoa Footwear Factory Operates Smoothly with AI-Based Contactless Time Attendance System

1. Background & Challenges

A footwear factory in Thanh Hoa with over 1,600 workers used to face severe congestion during shift changes, as hundreds of employees queued up to clock in using fingerprint scanners.
This situation highlighted the growing limitations of fingerprint-based attendance systems, especially in high-intensity manufacturing environments like:

Bottlenecks at entry gates during peak hours
Recognition failures due to wet/dirty hands or worn-out sensors
Frequent malfunctions requiring fallback to manual time tracking
Dependence on hardware, with limited flexibility during outages

→ These issues led to inaccurate data, wasted processing time, and eroded employee trust.

In labor-intensive industries such as footwear manufacturing, this is not just a technical issue, it directly impacts operational efficiency and worker engagement.

2. Deployed Solution: AI Time Attendance System – aiTimelog

To effectively resolve these operational bottlenecks, the factory implemented aiTimelog – an AI-powered facial recognition attendance system that is contactless and non-stop, significantly reducing check-in time and easing congestion for nearly 800 workers during peak shift hours.

The solution has several superior advantages:

12x faster processing speed, recognizing up to 6 individuals per second
99.99% accuracy, even when employees are wearing masks or in motion
Real-time data sync and automated attendance calculations via HR management software

Impact After Implementing aiTimelog

Criteria	Traditional Attendance	AI-Based Attendance (aiTimelog)
Clock-in congestion	Daily bottlenecks during peak hours	No more congestion, smooth flow
Total recognition time per shift	14–15 minutes	~1.5 minutes
Manual attendance errors	Frequent due to machine failures	Completely eliminated, auto-synced
Recognition accuracy	Dependent on clean fingers/fingerprint clarity	99.99%, even with face masks
Worker satisfaction	Frequent complaints, low trust	Transparent, fair, significantly improved

The implementation of aiTimelog not only resolved the attendance tracking issue but also improved overall operations, reduced HR workload, and increased worker satisfaction. The system saves time, ensures transparent data, and contributes to higher productivity across the entire factory.

aiTimelog is a foundational solution to accelerate digital transformation and sustainable growth in the footwear manufacturing industry.

To learn how aiTimelog can enhance your business operations, [CONTACT US HERE].