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Customer Success

July 10, 2025

Since its establishment in 2003, COMIT has steadily grown and continuously driven innovation across Telecommunications, Information Technology, IoT, and Artificial Intelligence (AI). We highly value the opportunity to unlock the potential of our people. We believe that when employees are happy, they deliver exceptional solutions and services to our customers.

COMIT is excited to welcome talented individuals to join our team and contribute to building strategic solutions in the role of: Customer Success Executive

Your Responsibilities: 

1. Solution Deployment Support

  • Receive handover of customer accounts from the Sales team.
  • Create detailed deployment plans: installation schedule, system checks, and user training.
  • Coordinate with technical teams to install and test equipment, ensuring everything is ready on time.

2. Customer Training & Onboarding

  • Prepare training documents and system operation checklists.
  • Conduct in-person or online training sessions for the customer’s attendance management personnel.
  • Ensure users understand and can efficiently operate the system.

3. Ongoing Support & Engagement

  • Check in on customer satisfaction at 3, 7, and 30 days post-deployment.
  • Record issues and complaints, coordinate with technical teams to resolve them promptly.
  • Act as the main point of contact for all customer support needs.

4. Upselling & Relationship Management

  • Identify opportunities to expand system usage (new features or upgrades).
  • Collaborate with Sales to close extension/renewal deals.
  • Encourage referrals from satisfied clients.

5. Reporting & Continuous Improvement

  • Update all customer support data in the CRM system.
  • Provide regular reports on operations and any arising issues.
  • Propose initiatives to improve service quality and customer experience processes.

You’re a Great Fit If You Have:

  • A college or university degree in Engineering, IT, or Business Administration.
  • 1–2 years of experience in Customer Success, B2B Customer Service, or tech product deployment.
  • Strong communication, presentation, and problem-solving skills.
  • Willingness to travel to factories and industrial zones.
  • Bonus if you have knowledge of HRM systems, access control, or camera/security devices.

Why Join COMIT?

  • Attractive performance-based bonus schemes: including business results, instant rewards, and project bonuses.
  • Open and collaborative environment that welcomes new ideas.
  • Friendly, enthusiastic, and talented colleagues.
  • All equipment provided for your work.
  • Monday to Friday work schedule.

Get in touch so COMIT can support you further: Ms. Dung – thu-dung.bui@comitcorp.com

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