“I can only say one thing "OUR SERVICE IS EXCELLENT". I suggest you to be as you are today "JUST CONTINUE". Thank you for your support and dedication to make our business a successful story. We look forward to a long term business relation.”
Comviva’s MobiLytix™ Unified Digital Experience Platform (UDxP) is designed to facilitate digital self-care. The offering helps reduce the capex and opex used to maintain multiple channels. This is achieved by increasing customer engagements, acquiring customer data and understanding and leveraging that data.
The offering is supported by actionable insights and a deep analytics-driven platform. This accrues multiple benefits, including a self-care suite with pre-built features for an operator’s retail and enterprise customers. This, in turn, accelerates the digital self-care journey for all stakeholders.
In addition, the platform helps to accelerate key elements of an operator’s digital transformation journey. Broadly, this entails three aspects:
Customer Interface: Including omni-channel enablement, digital acquisition, digital marketing, big data analytics, dynamic pricing, etc.
Fulfillment Assurance and Billing: Entailing self-service, account management, integrated billing systems, customer self-assurance and digitized portfolio management.
Products and Services: Including digital innovation, product experience, automated feedback, product catalogue, demand assessment, etc.
The platform also ensures an enhanced omni-channel experience for customers. This, in turn, is aimed at increasing average revenues per user and improving an operator’s customer experience management scores.
- Enhanced omni-channel customer experience
- Enables a full-scale digital offering
- An intelligent platform-compliant with Industry 4.0 norms
Unique Selling Proposition:
- A Digital Platform: Backed by TM Forum standards, this ensures the creation of multiple digital channels.
- Actionable Insights: Aimed at driving customer engagement. This is backed by artificial intelligence and machine learning to enhance average revenue per user.
- Ensures Agility: This ensures frequent updates to the user interface can be executed in a streamlined manner.
- Supports an XSLT-Based Smart Integration Layer: This enables efficient integration with the BSS/OSS layer. This, in turn, eliminates the overhead of using proxy servers for integration
"COMIT has been VNPT's trusted partner in providing telecom test & measurement solutions in Vietnam for many years. We wish to continue getting your devoted support in order to enhance VNPT's telecom network quality in the coming time."
"Our vision is customer satisfaction with service excellence and we are thankful to "COMIT" for their contribution, dedication towards achieving our vision and look forward to your long-term and continuous support as a responsive and responsible partner, with good overall deliverables and quality output."
"It was appreciated that your team provided to ZTE good performance during the lastime. Without your excelleent job, ZTE couldn't achieve the target for the first important milestone. We hope COMIT can keep your professionalism and high efficient work and can always support us to achieve more milestones in futures."