“I can only say one thing "OUR SERVICE IS EXCELLENT". I suggest you to be as you are today "JUST CONTINUE". Thank you for your support and dedication to make our business a successful story. We look forward to a long term business relation.”
Put the customer at the heart of your analytics
Today’s customers don’t just buy products and services from CSPs, they buy an experience. The growing complexity of networks and the rise of competitive offers available from other providers makes it increasingly difficult to deliver the experiences customers demand. That’s why it’s essential to be able to correlate network performance with the experience customers receive.
Polystar’s solutions make it easy to understand experiences by providing instant customer impact analysis. They integrate service quality and customer experience indexes, for all customers and for all services, which can be adapted to the specific needs of each CSP.
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SQI and CEI values are automatically generated by Polystar’s solutions for all monitored services, including CS voice, VoLTE, VoWiFi, data, messaging and roaming. Import functions allows these to be correlated with information from the CRM and data from OSS elements. This generates a rich, end-to-end overview of how customers perceive performance. Armed with this information, CSPs can launch highly specific campaigns to target, for example, customers based on CEI values. They can also more efficiently prioritise problem resolution.
- Understand the impact of network performance on individual customers (CEI): The CEI combines accessibility, retainability and performance measures of different services used by each customer into a single index from 0 (worst) to 10 (best). Drill-down to understand which service attributes have most impact on the customer.
- Export to third-party systems: Export SQIs and CEIs to third-party systems, allowing new use cases, such as comparison with NPS scores, and customer surveys.
- An end-to-end service quality index (SQI): SQIs are generated for every service provided, spanning generic (voice, data, messaging), as well as those that are unique to individual CSPs. SQIs are weighted for each service attribute and can be adapted to the specific needs.
"COMIT has been VNPT's trusted partner in providing telecom test & measurement solutions in Vietnam for many years. We wish to continue getting your devoted support in order to enhance VNPT's telecom network quality in the coming time."
"Our vision is customer satisfaction with service excellence and we are thankful to "COMIT" for their contribution, dedication towards achieving our vision and look forward to your long-term and continuous support as a responsive and responsible partner, with good overall deliverables and quality output."
"It was appreciated that your team provided to ZTE good performance during the lastime. Without your excelleent job, ZTE couldn't achieve the target for the first important milestone. We hope COMIT can keep your professionalism and high efficient work and can always support us to achieve more milestones in futures."